My product is damaged how do I organise a replacement and its return?

Please accept our sincere apologies for your goods having arrived damaged. By contacting our customer service team or the customer service representative listed on your order confirmation direct, we will be able to organise a replacement item for you.

Please note that if you have received damaged goods, you must inform us within 5 days of your delivery. Unfortunately our transport providers will not take any responsibility for damaged deliveries outside of the five day timescale. For this reason we recommend that you check all items when they are delivered and notify us immediately of any damage. Should you find a damaged item that is outside the five day from delivery timescale, please still contact our customer service team and we will work with you to come up with a solution.

Residential Customer Service Team - 02920858500

Commercial Customer Service Team - 02920858200

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