Getting To Know You Client Support Team Leader

Getting To Know You

By Tammy James, Senior Marketing Executive, January 2020

Welcome to the Fifth edition of our monthly 'Getting To Know You' features, celebrating the diversity and wide range of skills and expertise within Nuaire.This month Aynsley Bolt, Client Support Team Leader faces our tricky Quizmaster...

What do you do at Nuaire and in what circumstances would someone come to you for something?
I am the team leader for the client support team. There are a number of reasons people come to me: to open new accounts; look at credit limit insurance; select goods for dispatch; investigating queries and advise on the debt collection process. It’s a very varied role which interacts with numerous departments throughout the business.

What is the biggest misconception about your role?
The misconception that our team is viewed as the ‘order prevention team’ would be the biggest. Our main goal is to minimise the risk to the business. This could be working with our customer to obtain credit insurance, negotiating pro forma payments for pending orders, attempting to resolve queries as efficiently as possible or collecting balances as per the terms of our insurance provider. Occasionally we will be in a position where we have to make decisions that prevent certain actions being completed; this is all to ensure we are minimising the risk to the business as much as possible.

Who has influenced you most when it comes to your approach to work?
I would probably say my mum. There is not a moment where I don’t remember her working for a living; from her working as a debt collector to ending her career travelling around the world for a telecommunications company. She has always inspired me.Growing up with a strong women, who demonstrated an amazing work ethic, has made me who I am today.

Can you tell us about a work-related accomplishment that you’re proud of?
I think it would be working with IT to rewrite our cash screens; this has completely changed how we complete our banking. There is nothing that frustrates me more than wasting time on tasks which are unnecessarily labour intensive. To be involved in developing a system that is both more time efficient, accurate and user friendly is something I am really proud of.

Who inspires you?
I am a firm believer that we are blueprints of everyone we ever meet; everyone has an impact on how we develop and who we become.I am not inspired by any one specific person; I try to see the best qualities in those around me and hope to incorporate those qualities in my own life.

What are you passionate about?
I am proud to have volunteered for the Scouts association for the past 11 years as the Cub Scout leader.I really enjoy investing my time in the education and development of young people.I have had some amazing adventures over the years and look forward to many more in the future.
I am a big fan or rock/metal; there is nothing better than attending a live gig.Whether it is a small, intimate venue or a large outdoor festival, it is an amazing experience.I would rather book numerous gigs in a year than go on a two-week holiday.

Who would you most like to swap places with for a day?
Dave Grohl (Foo Fighters) – I am in awe of anyone that possesses musical talent and he certainly has that in abundance.
Eddie Izzard – to step into the mind of someone with an abstract level of humour would be fascinating (and the only way I will ever be able to run a marathon!!!!).

What’s the most challenging thing you’ve worked on during your time here?
This is probably more of a personal challenge; there is nothing that makes me more nervous than public speaking.During my time at Nuaire there have been occasions when I have had to address groups and, no matter how hard I prepare, I never seem to be able to conquer ‘the beast’.

What is the best thing about working at Nuaire?
Nuaire invest in their people and work with them to bring out the best qualities in their team members. The training I have had and continue to receive has given me the opportunity to expand my skill set, to ensure my role continues to evolve and to remain engaged in our departments’ goals.

What’s your favourite quote?
The opening line in the Cub Scout Promise is: “I promise that I will do my best”; this is not about being better than anyone else, neither is it about being in competition with those around you. It is about being the best YOU, you can be and to develop your own potential.I have always liked this philosophy.