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Our Office

Customer Service

Our customers have always been at the heart of everything we do and we strive to provide the best service to our customers, always.

Our customer promise

To maintain a consistent approach to customer care, we commit to our customer promise in all aspects of our day to day roles.

We promise to:

  • Provide a service which is friendly, helpful and responsive to your needs
  • Create a pleasant and welcoming environment
  • Keep you informed with the most relevant and up-to-date information
  • Drop you a line from time to time to help us improve our service
  • Build strong relationships with you
  • Do everything we can to ensure a reliable service
  • Always go that extra mile for you

Get In Touch

Our customer-facing teams are highly trained to provide you with unrivalled design, application and maintenance advice. We will make it easy for you to contact us; we are available during extended office hours – from 8.30 am-5.30 pm and you can reach us by email, telephone or coming soon by chatting with us online. You will always talk to a real person.

Frontline Customer sales Team

Frontline Customer sales Team

Internal Sales Team

Internal Sales Team

‘Our customers’ needs form an integral part of our core values. This is reflected in our renewed focus internally and the creation of a dedicated customer service team. As a business, we celebrate and recognise the importance of great service each and every day.’ - Kathryn Devine, Customer Service Manager