Customer Support and Aftercare

Sometimes things go wrong, and when they do, we want you to know we’ve got your back.

We are committed to providing outstanding customer service, even after purchase and installation. Our dedicated aftercare team, based at our head office in South Wales offer real-time assistance to customers who have purchased or are installing Nuaire equipment.

Support when you need it most

Our customer support team provide you with regular updates on project status and order progress and new ways of keeping you informed – such as our SMS text delivery advisement service. You will always talk to a real person. If you need to speak to us, our working hours.

Monday 9am and: 4:30pm Monday – Thursday
9-4pm Friday
Closed Bank Holidays

Our telephone number 029 20858 200 or email info@nuaire.co.uk. You will always talk to a real person.

Nuaire can provide on-site support to deal with more complex issues and arrange more project- specific training if required. Please see our training section for more information on our training services, including NICEIC.

Our teams are highly trained to provide you with unrivalled support on application and maintenance advice.

Our customers’ needs form an integral part of our core values. This is reflected in our renewed focus internally and the creation of a dedicated customer service team. As a business, we celebrate and recognise the importance of great service each and every day.

Support Provide a service which is friendly, helpful and responsive to your needs Responding positively and promptly to customers’ needs is the key to Nuaire’s success and sets us apart from our competitors.
Customers Build strong relationships with you We have an extensive external sales force team of over 60 specialists throughout the UK, covering every major city, ensuring a rapid personal response to any customer query
Service Always go that extra mile for you To maintain a consistent approach to customer care, we commit to our customer promise in all aspects of our day-to-day roles
Aftercare We are committed to providing outstanding customer service Sometimes things go wrong, and when they do, we want you to know we’ve got your back.