Customer Support and Aftercare

Sometimes things go wrong, and when they do, we want you to know we’ve got your back.

We are committed to providing outstanding customer service, even after your purchase and installation. Our dedicated aftercare team, who are based in South Wales, provide real-time assistance to customers who have purchased or who are installing Nuaire equipment.

Support when you need it most

Our customer support team provide you with regular updates on project status and order progress and new ways of keeping you informed – such as our SMS text delivery advisement service. You will always talk to a real person. If you need to speak to us, our working hours.

Monday - Thursday 9:00am 4:30pm
Friday 9:00-4:00pm
Closed Bank Holidays

Our telephone number 029 20858 200 or email info@nuaire.co.uk. You will always talk to a real person.

Nuaire can provide on-site support to deal with more complex issues, and arrange more project- specific training if required. Please see our training section for more information and training services, including NICEIC.

Our teams are highly trained to provide you with unrivalled support on application and maintenance advice.

Our customers’ needs form an integral part of our core values. As a business, we celebrate and recognise the importance of great customer service each and every day.

Support Provide a service which is friendly, helpful and responsive to your needs Responding positively and promptly to customers’ needs is the key to Nuaire’s success and sets us apart from our competitors.
Customers Build strong relationships with you We have an extensive external sales force team of over 60 specialists throughout the UK, covering every major city, ensuring a rapid personal response to any customer query.
Service Always go that extra mile for you To maintain a consistent approach to customer care, we commit to our customer promise in all aspects of our day-to-day roles.
Aftercare We are committed to providing outstanding customer service Sometimes things go wrong, and when they do, we want you to know we’ve got your back.