Delivery and FAQ's

Sales Team and Order Processing

Nuaire’s fully-integrated team of almost 80 staff look after the entire customer process from original enquiry to final invoice, ensuring a complete customer care and delivery package exceeds customers’ expectations.

All of Nuaire's component suppliers are committed to meeting our schedules so that we can keep our promises to you. Key components such as high-temperature motors and car park impulse jet fans are kept in stock in our UK-based factory, which means that you receive the best possible delivery dates.
All goods are expertly packed by a professional team so that your equipment is received in pristine condition ready for installation.
All deliveries co-ordinated to suit your specific requirements and construction programme.
Specialist team fully conversant with all documentation requirements for a smooth order and delivery service.
Full members of the UK's Institute of Export.

Our dedicated customer service team work hard to ensure the highest standards are met so that your goods arrive on-time and in pristine condition.

Our logistic partners (Interhaul /TNT/DPD) to name a few cover countries and regions around the world and are FORS approved.

Once your order is placed and ready to be dispatched our customer service team will contact you to confirm when delivery is required and that good can be received on site. These checks are part of a unique commitment to building relationships with customers and understanding their specific delivery needs.

Contact Us

Our sales department are streamed by market, which makes it easier when placing your order by application.

Minimum order value

Nuaire has a minimum order value of £10.00 plus £6 carriage.Unfortunately due to the rising cost of fuel prices together with the charges made to Nuaire by our carriers, a minimum charge of £6 is required to be paid on all orders up to the value of £85.00.

All orders above this value are subject to a carriage charge of 7% and 10% on AHU orders.

How can I place my order

You can place an order with Nuaire over the telephone / email or online via Xpress website (please note this is only for residential customers and limited product availability).

For Commercial application orders call 029 20858 500 / Residential application orders 029 20858 200 or email: orders@nuaire.co.uk

Im expecting my order, but its not arrived

The first thing to check is your order confirmation as this will tell you the date your order will be delivered.

When your goods are dispatched for delivery we also send you an email with a link that allows you to track your order, by using this link you should be able to establish when your delivery will be made.

Alternatively you can call our customer service team or the customer service representative listed on your order confirmation direct, who will be more than happy to help.

With the exception of when a timed delivery has been arranged, please note our couriers will deliver between the hours of 09.00 and 17.00. Residential Customer Service Team - 02920858500 Commercial Customer Service Team - 02920858200.

Can I request a timed or out of hours delivery

Nuaire are able to provide both timed and out of hour's delivery.

Please contact our customer service team or the customer service representative listed on your order confirmation direct, as early as possible and they will be happy to arrange this for you.

Please note a charge maybe applied, however our customer service team will discuss this with you on application prior to any arrangements being made. Residential Customer Service Team - 029 20858 500 Commercial Customer Service Team - 029 20858 200.

Site Restrictions

Nuaire would be more than happy to arrange this for you, please contact our customer service team or the customer service representative listed on your order confirmation direct, as early as possible and we will make the necessary arrangements.

Damaged Goods

Please accept our sincere apologies for your goods having arrived damaged.

By contacting our customer service team or the customer service representative listed on your order confirmation direct, we will be able to organise a replacement item for you.

Please note that if you have received damaged goods, you must inform us within 5 days of your delivery. Unfortunately our transport providers will not take any responsibility for damaged deliveries outside of the five day timescale.

For this reason we recommend that you check all items when they are delivered and notify us immediately of any damage. Should you find a damaged item that is outside the five day from delivery timescale, please still contact our customer service team and we will work with you to come up with a solution.

Residential Customer Service Team - 029 20858 500 Commercial Customer Service Team - 029 20858 200.