Apprentice Wins Quality Award for Nuaire

An apprentice at ventilation system market leader Nuaire has gained a prestigious quality award for his work in introducing a robust quality and efficiency improvement programme at the Nuaire group’s Welsh headquarters.

Usmaan Nasir, who works full-time for Nuaire, won the Welsh Chartered Quality Institute’s top award for putting the programme in place for the company, which celebrates its 50th anniversary this year.

Mr Nasir took on the task after one of Nuaire’s regular product reviews brought a renewed realisation that product quality had to be retained to maintain the company’s reputation yet manage the cost of quality. Department restructuring and the introduction of management training provided a framework to establish effective leadership and resulted in a workforce dedicated to quality and supportive of continuous improvements in products and processes.

His approach, which he implemented using 5S and Kaizen methods, also addressed training and resourcing issues, ensuring these were in place before changing the processes themselves, leaving a workforce properly prepared to embrace the change in culture, and avoiding the usual extended period of confusion and disruption. Establishing training facilities in the workplace also meant staff could be updated and reskilled in a familiar environment, reducing the capacity for conflict between the managers’ perception of processes and the practical necessities apparent to the production people.

Mr Nasir, who studied for a Higher Certificate in Quality Management at the University of Glamorgan (now the University of South Wales), a course recommended to him by his employer Nuaire, says that, importantly, the managers did not expect to see “an immediate regeneration” of processes. Instead, they accepted that a piecemeal approach would be less disruptive, more flexible, would bring better buy in from staff people, and made it easier to balance the costs of the change against improved productivity and quality.

And while Mr Nasir adds that the benefits have not been easy to quantify, they are clearly apparent in the improved workflow,   and better motivation at all levels at Nuaire’s Caerphilly headquarters. “Implementing effective improvement initiatives can be far more difficult and expensive than textbooks and training courses generally indicate,” says Mr Nasir. “While numbers can be put on the cost of rework and other failure incidents, it is not so easy to put a price on a company’s reputation for technical excellence and reliability of supply in a globally competitive sector.”

Mr Nasir says that many academic references state improvement initiatives more often result in failure than success, with common problems such as poor communication, leadership and process knowledge.  Nuaire however, renowned for its expertise, commitment to innovation and outstanding quality, had found a way to succeed by using sound management rather than textbook process to eliminate such obstacles.

Though the changes have currently only been implemented in production,  Nuaire has plans to address other office functions such as design and administration using a similar, progressive style, he adds.

Steve Flood, QSHE Manager at Nuaire said: “The knowledge and experience Usmaan has gained has positively influenced the Quality culture within Nuaire through the implementation of various quality tools and techniques learnt through his studies with the professional academy at the University of Glamorgan”.

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Nuaire’s James makes a splash in Kier Living Charity Paddle Board Race

(James Mullane hands sponsorship cheque to Kier Living's Louise Harris)

Always up for a sporting challenge, James Mullane from Nuaire has gone the extra mile to show his support for valued customers, Kier Living, by taking part in their 13 mile stand up paddle board race in aid of the Welsh Velindre Cancer Care charity.

This summer, the Kier Group has organised an ambitious company-wide charity event to raise money for worthy causes and make a point about sustainable living. The ‘500 Miles’ challenge links up all of its UK sites and offices in a green relay using non-motorised forms of transport. The race concluded this week for the Kier Living team in charge of the high profile Cardiff Pointe development in the capital’s bay area.  

The Kier Living team made a watery contribution in the form of a team of Stand Up Paddle boarders, sponsored by a host of suppliers including ventilation manufacturer, Nuaire.  In bright sunshine and favourable paddling conditions, the team of 11 Kier Living staff, including project managers, site managers, quantity surveyors, commercial, development  and design managers, donned board shorts and mounted their 10ft paddle boards in the River Taff and began the gruelling 13 mile course up and down the River Taff to the River Ely via Cardiff Bay.

Nuaire Residential Sales Manager, James has worked closely with the Kier Living design team, helping them source low-energy ventilation systems for luxury apartments and larger homes at the Cardiff Pointe development.  Upon hearing of the unusual charity event, James was keen to donate sponsorship money to support a worthy cause, and was keener still to take part.

He commented: “I’ve taken part in a few charity challenges over the years but this one was definitely the hardest by far.  Racing 13 miles on paddle board in 26oC heat is hard work. We had a really good team of people from Kier Living so that made it somewhat easier; however towards the final couple of miles I must admit that I was glad to see the finish line. I know several people with various types of cancer so I know how worthwhile charitable events like this can be.”

See James and the team live from training!

Kier Living Design Coordinator, Louise Harris said: “The 13 mile race required real stamina and strength, and the many hours of training put in by the team really paid off. The weather was perfect and the whole team united to pull each other through five hours in the sizzling heat.  James’ contribution was paramount to our successful completion of the race. He was a strong team member and helped set a good pace for the team, ensuring we didn’t rush or lag behind. The task was definitely not for the faint-hearted and, even with less training than the others, James was fantastic and proved to be a superb team member.”

“The aim of the challenge was to raise as much money as possible for Velindre Cancer Centre and the £400 donation from Nuaire gave us a great boost to achieve our fundraising goal. To date we have raised over £2290 with donations still pouring in.”

Kier Living 500 Mile Challenge flag

If you would like to contribute to this worthy cause the Kier Living ‘just giving’ page is still open for business.

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Nuaire Celebrates International Marketing Win

Nuaire has scooped a top prize at the prestigious B2B Marketing Awards. Now in its 11th year, the awards ceremony took place in London on 19th November, with Nuaire winning Best Product Launch Campaign with the B2B product launch campaign of DAVE, in conjunction with creative agency Lesniak Swann.

Nuaire and Lesniak Swann worked together to develop an integrated product launch campaign to promote their new DAVE range of single extract fans, creating a huge amount of interest in the Heating Ventilation and Air Conditioning industry. The launch campaign was a great success, generating over £2.4 million in quotes in the first 12 weeks.

The B2B Marketing awards are the largest and most prestigious B2B marketing awards in the world. Launched in 2005, the Awards have since grown to become the must-attend event in the B2B marketing calendar. The Awards are designed to recognise excellence in B2B marketing and celebrate the success of the industry.

Winners of the B2B Marketing Awards reflect organisations from across the business community and include the most innovative, creative and forward-thinking B2B brands and agencies in the world. Previous winners include Google, Fujitsu, Microsoft UK, Barclays, HP, Canon, Lloyds TSB, Unilever, Siemens Enterprise Communications, Michelin, TalkTalk and Carillion.  Nuaire was up against major brands such as LV, BT and Nissan, so can be extremely proud of winning such a high profile award.

The B2B Awards are judged by an independent panel of top-industry marketers and celebrate the most innovative, creative and forward-thinking marketing of the year.

Examples of the award-winning campaign can be found at

Andy Mudie, Marketing Director at Nuaire Group, commented: “Lesniak Swann came up with the strong initial concept of ‘releasing Dave’, to generate interest in a very traditional market.  Nuaire worked with them through all the different stages of the campaign from brief, through the teaser phase, to the ultimate reveal and then post-launch.  Working together allowed us to do all sales and marketing activity – when we gave them ideas they didn’t just fulfil the brief, they were able to develop the creative as the campaign progressed and breathe life into all the elements of the campaign.”

Alex Swann, Director at Lesniak Swann, commented: “The B2B Marketing Awards feature work from all over the world - we’re really thrilled to win this award. The whole team who worked on the Nuaire launch really pushed the boundaries of B2B marketing, with a creative, innovative campaign. The industry Nuaire operate in has a history of very traditional marketing - so thanks to Nuaire for taking the bold decision to go with a more creative approach!”

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Nuaire reaches agreement with Titon Holdings Ltd.

Nuaire are pleased to announce a settlement with Titon Holdings over alleged patent infringement.

The agreement is over the Nuaire MRXBOX95-WALL heat recovery model, one of the first developed by Nuaire in the early designs of MVHR.

Nuaire now has over 30 models within the MVHR family and through significant research and development these MVHR ranges improve customer satisfaction through:

  • Improved efficiency
  • Providing better specific fan powers
  • Integrated sensors and enablers
  • Easy maintenance features

As well as a new acoustic enclosure for MVHRs, Nuaire are pleased to announce the release of their latest wall mounted MRXBOX95-WM1, which will directly replace the duty addressed by the MRXBOX95-WALL model. It incorporates easy access front filters and increased performance.

Nuaire will be showcasing its MVHR range, along with a number of other new products and services, at this year’s Ecobuild exhibition. Ecobuild is at London ExCel between the 5th and 7th of March 2013, with nuaire at stand N3620.  

If you would like to know more about the new ranges, design services or if you have a query with current outstanding orders, please do not hesitate to contact your local sales representative or Nuaire’s main office on 02920 858200.

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Nuaire leads the UK with a second Carbon Trust re-accreditation

Leading manufacturer Nuaire has become the first British company in the ventilation industry to achieve a second re-accreditation of the Carbon Trust Standard. The company, which designs and manufactures low-energy commercial and residential ventilation products, has again demonstrated its commitment to tackling climate change with this recognition from the Carbon Trust.

This achievement signals significant progress towards carbon reduction over a six year period, and further validates the two environmental awards won by Nuaire in 2012, the National EEF Future Manufacturing Award for Environmental Efficiency, and the Western Mail Go Green Business Award.

Nuaire employs over 430 staff and manufactures over 40,000 products from its 13,000m2 site in Caerphilly, South Wales. Reducing the environmental impact of its operations is a high priority for the manufacturer, which is recognised within the construction industry as a leader in developing innovative, low-energy products that reduce carbon emissions. 

In 2009, Nuaire became the first ventilation manufacturer in the UK to be awarded the Carbon Trust Standard, having already attained environmental accreditation ISO14001 in 2008. It successfully retained this title when, in 2011, Nuaire was re-accredited for a further two years.  Today’s announcement of a second re-accreditation is the culmination of six years of on-going carbon management initiatives and investment into energy-reducing machinery and practices.

Nuaire’s energy policy is overseen by group director Robert Parry and implemented by a dedicated Green Team. In order to attain re-accreditation for a third time, the company undertook a range of proactive energy efficiency and waste reduction measures. Highlighted by the Carbon Trust were  the installation of a low-energy lighting system; improvements to insulation of pipework and glazing, and machinery investment into a state-of-the-art £2m sheet metal forming system which has helped Nuaire reduce its energy costs by over £30,000 per year.

Nuaire continues to focus on improving the energy-efficiency of its ventilation products. As a market leader in heat recovery systems, Nuaire continues to promote the environmental benefits of using its energy-efficient ranges. The company maintains its active post as a champion of installation best practice, which includes providing free BPEC installer training to ensure that its low-energy domestic ventilation products are correctly installed and commissioned for optimum energy reduction and performance.

With on-going initiatives to tackle climate change at all levels within the company, Nuaire has worked with its employees to develop a green travel plan for commuters and has recently launched a car-share scheme in conjunction with Sustrans, involving other large organisations that share the same industrial estate. The company is currently working with the Carbon Trust in a pilot scheme to reduce the energy consumption of its Welsh supply chain, effectively closing the loop in its efforts to achieve low carbon impact in all of its production, processes and activities.  

Group director, Robert Parry explains: “We are delighted to achieve this second reaccreditation of the Carbon Trust Standard. We take our environmental stance very seriously and have dedicated hard work and significant investment into reducing our carbon footprint by 2.8 per cent against our last audit.

“Within an industry prone to green-washing, we have looked for real, tangible and measurable ways to make a difference both within our manufacturing operations and with our employees and supply chain. Retaining this mark of trust for a further two years is an exceptional achievement and we aim to show other businesses that reducing their carbon usage can not only help tackle climate change but can also make a significant and positive financial impact on the bottom line.”

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Proud to Be Local Say Nuaire On Caerphilly Business Forum Award Wins

As an exceptional year for award wins draws to a close, staff and directors at Nuaire are celebrating recognition a little closer to home. The Welsh ventilation manufacturer won both Business of the Year and the Winner of Winners title at the Caerphilly Business Forum Awards 2014, confirming the company as one of the most successful businesses in the county.

Now in its 13th year, the awards are open to businesses of all sizes and sectors within the Borough of Caerphilly. The formal black tie awards dinner was held at Bryn Meadows Hotel, supported by sponsors including Norgine, Coleg Gwent and the Welsh Government. Nuaire was nominated for Business of the Year, for companies with over 25 employees; a category sponsored by Finance Wales. The company was later presented with the Premier Winner award in recognition of its outstanding performance and impressive growth in recent years.

Marketing Director, Andy Mudie was delighted to accept both awards on the night. He said:

"It was the first time we’d entered the awards and it is great recognition for the staff here. We’ve gone from a small family business to a large company with a turnover of £55m, and still growing at an enormous rate. Winning the Business of the Year award in a highly respected local award is a fitting end to what has been a record year of achievements for the company.

"Going on to win the ‘Premier Award’ as the most impressive entrant overall was the icing on the cake at Friday evening’s awards dinner. As a long-standing local employer with a great many of our staff Caerphilly residents, it gives us a real sense of local pride to be presented with these two coveted awards."

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Nuaire Celebrates 50 Years of Innovation!

As ventilation manufacturer Nuaire reaches half a century, Nuaire Managing Director, Mark Huxtable shares the secret of their success.

We hope our customers weren’t fooled by our ‘Gold Fan’ advert in H&V News. It’s not real, but Nuaire’s Golden Jubilee definitely is.

Nuaire was officially incorporated in April 1966 and has grown and flourished ever since. We have worked hard to forge a reputation for innovation in the ventilation industry, and today the Nuaire name is known for excellent customer service and high quality, British-made products.

From the success of the ‘Tack 41’ extract fan, originally marketed to local shops, and the invention of Positive Input Ventilation with the enduring Drimaster, through to the launch of our award-winning, energy-saving XBC, Nuaire has shaped the industry with ground-breaking products for five decades. We continue to set the standard in clean air and energy-efficient ventilation products.

So what’s our secret? How have we remained buoyant while the wider construction industry has been shaken by economic uncertainty? I’m a firm believer that our philosophy in investment is the answer. We don’t shy away from investment into new product development, our salesforce, our manufacturing facilities and in the latest technology, all of which help us deliver first class service to our customers.

Through this long-term approach and investment in many facets of the business, Nuaire has attracted and retained a loyal, highly-skilled workforce which is the key attribute that often allows organisations to set themselves apart. We have recently refurbished our offices and named the meeting rooms after eight members of staff that have each served more than 40 years continuous service with the company.

I joined Nuaire in 1988 and have witnessed exponential growth and innovation. I’m extremely proud that we continue to lead the ventilation design field in innovation and customer service. We’re still driven by the same pioneering spirit that set the wheels in motion back in 1966, and we’re even more passionate about improving air quality. Our 550-strong workforce and our loyal customers can look forward to many more years of innovation.

As we celebrate this very special milestone, it gives me real pleasure to announce that our year of celebrations has officially begun - watch this space for 50th anniversary activities!

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Nuaire wins prestigious EEF Future Manufacturing Award

Caerphilly-based ventilation manufacturer, Nuaire has been named winner of the EEF South West Region Environmental Efficiency Award, for demonstrating how investing and implementing environmental efficiencies can result in significant cost savings for a business.

Nuaire is a UK market leader in the design and manufacture of energy efficient domestic, commercial and renewable ventilation solutions. The company won the award, sponsored by ENER-G, for its hugely successful campaign over the last 12 months, where it has reduced waste to landfill and recycled literally tonnes of metals, wood, cardboard, plastic and paper. It also invested £2m, with funding from the Welsh Government, in the upgrade of the plant machinery needed to ensure higher efficiency and reduce carbon emissions.

Commented Mark Huxtable, Managing Director of Nuaire : “We’re delighted to win this award. The company has bucked the trend seen in the wider manufacturing industry by continuing to grow and through its environmental and efficiency measures, its output has already increased by 28% over the last 18 months; with the £2m machinery investment made earlier this year, the company’s output is now set to more than double over the following year.”

The EEF awards, presented at @Bristol, recognise excellence in enterprise, innovation, environmental performance and skills development among UK manufacturers. The Environmental Efficiency Award is presented to the company which has done the most to improve its own environmental performance and/or reduce its carbon footprint whilst improving operational efficiency.


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Nuaire Offers XPRESS Service to its Customers

A market leader in the ventilation industry, Nuaire has launched a new handy A5 Xpress service catalogue for its customers offering next day delivery on stocked products. With the largest choice of stocked products in the UK, Nuaire can choose from hundreds of options to find a unit to meet their customers’ requirements and timescales. From small residential fans to larger commercial XBOXER heat recovery units, this catalogue covers a wide range of next-day products.

Marketing Manager Andy Mudie explains, "With a dedicated Nuaire Xpress team and over 50 sales staff throughout the UK, you can be assured that we put you first. We recognise the importance of the right product, at the right price at the right time, and truly caring about our customers is why thousands of customers keep coming back to us."

Andy continues, "Through investments like our automated machinery and our large 100,000ft2 warehouse, both located here in the UK, we can respond to our customers’ demands.  Our dedicated Xpress team are here to help; whether it’s just one fan that’s missing on an urgent job, or a range of fans you need, give us a call."

The new Xpress catalogue also features offers of the month, where customers can get up to 30% off products and great deals.

To get a copy of the catalogue please call our dedicated Xpress team on 029 2085 8200.


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Nuaire Is Top of the Blogs with Construction Marketing Award Nomination!

Five months after its launch, Nuaire’s first official company blog has earned itself a nomination in the Construction Marketing Awards (CMA) 2014.

The Nuaire Blog has been shortlisted for the Best Construction Blog award after taking part in a live online vote for over a month. It joins 10 other construction blogs in the finals; each one judged on its design, content, interaction and strategic integration with wider marketing goals.  

As a leading ventilation manufacturer, Nuaire’s blog team have concentrated on topics that are currently affecting the construction industry and housing sectors, such as solving acoustic problems, reducing energy, curing condensation, and how to meet building regulations. Others have opted to give technical advice on Nuaire’s latest products, or just blog about issues they feel strongly about.

Nuaire’s Marketing Communications Manager, Alex Gallop explained: “We are delighted to be included in such a high profile competition, especially as the Blog was only launched this summer. Our goal for the blog is to share the views, opinions and voices of real people within Nuaire. Often the messages shared with the media and customers through PR, digital and print content and even Social Media, tend to be from a corporate perspective. We wanted to put the spotlight on people within the company that have unbelievable expertise and knowledge on subjects that our customers are interested in or want advice on.

“The blog is our way of giving individuals the opportunity to say what they think. None of our writers are from a marketing or editorial background, and all were virgin bloggers. It has been a leap of faith for the Board of Directors and even the bloggers themselves, but being shortlisted for this award is, in itself, proof that this activity has real merit.”

Now in their 14th year, the Construction Marketing Awards is a prestigious competition run by the Chartered Institute of Marketing Construction Industry Group (CIMCIG), which works on behalf of members to raise the status of the marketing profession within the construction industry. The awards will take place at the Radisson Blu Hotel, The gala awards dinner presentation will take place on December 3, at the Radisson Blu on Portman Square in London.

Visit the Nuaire blog:

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