Nuaire Celebrates Customer Service Week

Leading ventilation manufacturer, Nuaire will recognise its loyal customers and the staff that serve them with an action-packed schedule of events for National Customer Service Week, 2 – 6 October 2017. 

Commencing today is a full programme of activities, competitions and awards, which will encourage staff from across the business to engage with one-another, share best-practice and have some fun.

Commercial Order Processing Manager, Kathryn Devine explained: “As a company, we’re continually striving to improve our support to customers, and Customer Service Week is a great opportunity to recognise and reward the front-line advisers for their commitment and dedication.

As a business that sells direct to its customers, Nuaire has built up a reputation for providing excellent service and support. This week, the company will focus on and reward its staff whilst seeking new ideas and initiatives to further improve customer satisfaction. “I’m really pleased at how the teams are getting into the spirit of Customer Service Week. We have some great activities planned this week, from fun competitions that test product and company knowledge to tasks that focus on our customers and recognise what makes excellent customer service”, said Kathryn.

At the end of each day, the management team at Nuaire will honour a peer-nominated member of the team who has demonstrated first-class customer service. And as the week draws to a close, the five ‘star of the day’ members will receive a special award from the management team.

Kathryn continued: “We’re looking forward to a lively and engaging week of activities and to aligning people from across the business with our ethos on providing excellent customer service. By the end of what promises to be a fun week, I’m confident that we will have some fresh, new ideas on how to better support our new and existing customers, which is ultimately what Customer Service Week is all about.”


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World's 1st Custom Gold Fan Produced by Nuaire

Leading ventilation manufacturer Nuaire has been commissioned to develop a special, one-off bathroom fan in gold, to complement the overall décor of a very distinguished customer.

After seeing recent coverage of another fan manufacturer who showed a gold fan, Nuaire’s customer – who wants to remain anonymous – felt that it was exactly what was required in his luxurious bathroom redesign, and contacted the company to commission the one-off, exclusive version of the very successful Cyfan.

As gold isn’t Nuaire’s usual material of choice, the firm took advice from local Caerphilly goldsmiths Celtic Gold, and they were delighted to help create a gold extract fan.  Nuaire’s first idea was to reference their Welsh heritage by using only Welsh gold, however Celtic Gold’s owner Alan Jones revealed that there wouldn’t be enough Welsh gold available to produce a fan!  Creating a Cyfan in solid 9 carat gold would have cost more than £400,000, so a one-off special build with gold plating was produced for an undisclosed cost.

The customer was delighted with the result, and the exclusive nature of this piece, and felt that it blended beautifully with the rest of his gold bathroom.

Nuaire’s marketing director Andy Mudie commented: “It was a great honour to be able to produce this hugely special fan, but it’s not something we are looking to be part of our range. We can pull out all the stops for special occasions though. Watch this space.”

While you won't find any gold units, be sure to browse the Nuaire Cyfan as part of our range of Extract Fans

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Nuaire Named Triple Finalist of H&V News Awards

Smart thinking from leading ventilation manufacturer, Nuaire has earned the company no less than three nominations in the H&V News Awards. 

Boxer Packaged Solutions, Nuaire’s catalogue air handling unit range, is nominated for both ‘Air Movement Product of the Year’ and ‘Commercial HVAC Product of the Year - Cooling/Ventilation’. The Q-Aire 1Z all-in-one MVHR and acoustic enclosure is nominated for Best Domestic Ventilation Product of the Year.

The prestigious award ceremony, now in its 23rd year, celebrates innovation and the highest achievements across the building services industry.

While the applications are poles apart, the two products share one common theme. Both Boxer Packaged Solutions (BPS) and the Q-Aire 1Z are designed to meet the biggest challenges facing consultants and contractors in their respective sectors.

Boxer Packaged Solutions (BPS) is a highly-efficient semi-centralised AHU range. After 16 years of designing bespoke AHUs, Nuaire has channelled its knowledge into creating its first standard pre-selected catalogue range up to 6m3/s.

Innovation is evident in the carefully selected sizes, driven by extensive experience and customer interaction. The increments and options for ‘flow versus pressure’ have been chosen to suit the most common customer requests, allowing Nuaire’s customers to specify a unit that is just right for the application.

Nuaire’s Business Development Director, Andy Mudie explained: “BPS gives customers an AHU range that is easy to select and quick to order. And as it’s a catalogue range, we are able to build-in extra features such as pre-wiring and build-in, factory tested controls. These features save customers time and money without sacrificing performance.”

The thermal wheel and plate heat exchangers are up to 94% efficient, and the addition of the pre-wired Ecosmart Control Platform affords users full controllability of their energy-usage at the touch of a button.

The unique construction of BPS is ‘patent applied for’ and meets the highest levels of classification. Its super-strong construction further reduces energy consumption by preventing heat loss and leakage, and reduces condensation damage.

On the residential side, Nuaire’s Q-Aire range of products is designed to complement its market-leading MVHR range. The Q-Aire 1Z is a fully acoustically-treated, all-in-one unit that represents a new direction for MVHR noise solutions. The 1Z places the MVHR system together with a 4-way attenuator, AV-mounts and flexible duct connections all within a sleek, modern acoustic enclosure.

The first of its kind in the domestic ventilation industry, the 1Z solves the problem of MVHR vibration, in-duct and breakout noise all at once. These noise issues have become commonplace in city apartment building where MVHR systems are being used to tackle overheating, but are subject to strict acoustic criteria.

Mr Mudie commented: “The 1Z product really is a game-changer, and we’re delighted it is shortlisted for a H&V News award. The 1Z solves the growing MVHR noise problem facing housebuilders due to the lightweight fabric construction of urban apartments, the issue of overheating and the additional factor of external noise and air pollution. In this way, it is both a highly innovative and highly realistic design.”

The winners will be announced during the glittering awards ceremony at the Grosvenor House Hotel, London on 20 April 2017. 

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New Group Managing Director leads the way at Nuaire

Nuaire, world leader in the design, manufacture and distribution of energy efficient domestic, commercial, industrial ventilation and control equipment, has announced the appointment of a new group managing director.

Mark Huxtable will be responsible for the management of the business' and will oversee all core company functions including sales, marketing, finance, product development, procurement, and manufacturing.

A Chartered Engineer with a degree in Manufacturing Systems Engineering, Mr Huxtable joined Nuaire in 1988 and moved quickly from a development engineering role into the realms of manufacturing.

Having joined the board of Nuaire in 1994, the 49-year-old from Newport moved to France for three years as President of its subsidiary AREM, one of Europe's largest manufacturers of high temperature axial fans, acquired by Nuaire in 1998. After successfully integrating the business within the group, Mr Huxtable returned to Nuaire's UK base in Caerphilly as group manufacturing and engineering director whilst retaining responsibility for the French operation.

On his promotion to group managing director, Mr Huxtable said: "My objective is to continue the trend of profitable growth and to establish a sustainable, three-year business plan with a strategy that underpins the growth requirements of the shareholders. We will be working to implement what is an ambitious strategic plan but one which the business and its people are fully capable of achieving."

Nuaire is currently backed by private equity firm Electra Partners LLP. Mr Huxtable, together with the group financial director Mr Robert Parry, was part of the original management buyout team in 2007.

Mr Huxtable continued: "Against the backdrop of a construction industry which is currently experiencing challenging times, we must continue to focus on development and innovation not only in terms of our products but also in the way we do business in order to capture a bigger slice of a static to diminishing market."

With a turnover in the region of £65million, Nuaire recently benefited from Welsh Government funding to assist it in securing major new factory equipment. The purchase of new sheet metal processing equipment represented an investment in the region of £2.2 million by the business, making Nuaire the most heavily invested ventilation manufacturer in the UK.

Mr Huxtable added: "We will also be continuing to grow our presence in terms of international markets, particularly the Middle East but also with a firm objective of seeking new opportunities that may exist in other emerging world markets. Nuaire is one of the few ventilation experts to have successfully developed a reputation for specialist knowledge and product innovation across residential, commercial and industrial markets. This versatility, together with unrivalled expert industry experience, is an attribute which continues to set us apart from our competitors and places us very much at the forefront of both the UK and European ventilation industry."

Nuaire now employs more than 450 people worldwide and has been considered a leader within the ventilation industry since 1963. Based in Wales, the business occupies 250,000 sq ft of space across its premises in Caerphilly and Bedwas, with further facilities in France, Dubai, and Ireland.

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Nuaire to feature on BBC Radio Wales, Wales At Work Programme

BBC Radio Wales will be profiling Nuaire on this week’s Wales At Work Programme.

Discussing the world of work and business within Wales, the programme hosted by Nick Servini, will feature Nuaire’s Technical Director Colin Biggs.

The programme will be broadcast this Thursday, the 21st of March 2013 at 6.30pm and repeated on Sunday 24th of March at 6.30am.

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Ventilation Experts Nuaire to Share Ideas and Advice through Industry Blog

Following a recent string of high profile industry awards for product innovation and manufacturing processes, UK ventilation manufacturer Nuaire has chosen to share the expertise and knowledge of its talented workforce through a new company blog.

“As a British manufacturer, we are well known for designing and manufacturing innovative, low-energy ventilation products, and for coming up with new strategies that help answer industry needs”, explained Andy Mudie, Nuaire Marketing Director. “However, we don’t often get the opportunity to share the ideas and opinions of the people within the company that drive the business.”

“The Nuaire blog will put the spotlight firmly on key members of staff from across the company’s engineering, commercial, sales, marketing and training departments, demonstrating the value we place on our people and our faith in their expertise.”

Mr Mudie himself, often cited in industry publications such as H&V News and CIBSE Journal, sees the Nuaire blog as a way of sharing his views on the challenges facing the building services industry.  “Blogging is something that some of the team are fairly new to, however they often provide advice at by phone, email and in person at meetings and events. They have found the process of sharing opinions on hot industry topics to be very enlightening”, he added.

The blog team will offer the latest insight and guidance on topics from all market sectors such as BIM modelling, controls, MVHR installation best practice, tackling condensation, indoor air quality, acoustic guidelines, and the impact of building regulations.

Visit the Nuaire blog

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Simple Data and Greener Fans, Pledges New ISO and BSI Fans Chairman

Supporting simple test data and wider adoption of fan standards will be the focus for Tony Breen, Nuaire Test Manager, as he takes up the role of ISO and BSI Fan Committees Chairman.

The ISO and BSI committees are the international and British standards organisations that issue standards on fan products. This affects anyone who buys, makes or uses ventilation equipment that includes a fan. Mr Breen, a long-standing technical employee of ventilation manufacturer Nuaire, has just begun a three-year post as chairman.

Creating a “level playing field” for fan manufacturers and fan buyers by creating simple, standardised test data are of particular interest to Mr Breen, who believes wider adoption of ISO standards around the world will benefit the marketplace.

He said: “During my term, I hope to see increased membership of ISO/TC 117 and further improve the cooperation between the CEN and ISO fan committees so that they can share common standards. This will benefit manufacturers who would only work to one set of rules and produce data to one common standard. A better understanding of product data would allow the building industry to make more informed decisions when buying fans.”

Mr Breen described feeling “honoured” to be following in the footsteps of Fläkt Woods technical director Dr Bill Cory, the former chair of the BSI and ISO fan committees. “Dr Cory has been a major influence in the fan world for the last 30 years”, he said.

According to data from the ISO technical committee for fans, ISO/TC 117, the energy usage by fans has been calculated as nearly 20 per cent of worldwide demand, driving a need to produce more environmentally-friendly fans in the future.  ISO has worked with its 160 member countries to improve energy-performance through a new grading system for fans between 125 watts and 500 megawatts, giving these consumers the same clarity that has been enjoyed by homeowners buying domestic white goods.

Mr Breen explained: “This new Standard has given some much-needed clarity to the marketplace and has helped fan manufacturers to focus on a common set of goals that, ultimately, will benefit the environment. The wider these standards are adopted, the more environmental benefits we can expect to see.”

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Nuaire Recognised for Creative Manufacturing and Innovation With Double Win

Caerphilly-based Nuaire, one of the world’s leading manufacturers of energy efficient ventilation systems, has won two awards for innovation and creativity in manufacturing at the Made in Wales Awards 2012.

At a glitzy award ceremony hosted by broadcaster Huw Edwards at the Mercure Holland House Hotel in Cardiff, Nuaire scooped the Manufacturing Innovation Award and the Creative Design Award in recognition for its efforts to redevelop its residential portfolio to match increasingly strict housing regulations.

The awards, held annually by the Wales Business Insider, celebrate the best in manufacturing, design and product development in Wales while showcasing the highest calibre of the sector. Winners were chosen by a panel of ten industrialists and experts, who examined more than 75 entries across nine categories.

The judges were particularly impressed with Nuaire’s new range of quieter and more energy-efficient mechanical ventilation with heat recovery systems for homes, and commented that the product range demonstrated “good forward planning” and “innovation driven by strategic thinking.”

Mark Huxtable, managing director at Nuaire, said: “As stricter regulations are applied to new-build homes there has been a move away from traditional ‘extractor fans’ in bathroom and kitchens to more energy efficient methods of ventilation, such as ‘Mechanical Ventilation with Heat Recovery’ (MVHR).

“To continue to keep our range as up-to-date and innovative as possible, while making sure that we addressed the challenges faced by our target market’s increasingly strict regulations, we worked closely with key housebuilders, contractors, installers and homeowners to determine the requirements for our products.”

The finished result was Nuaire’s range of high efficiency, low power and low noise heat recovery systems, suitable for small homes with one or two wet rooms to those with seven wet rooms. These products combine supply and extract in one unit, taking the heat from the moisture-laden and stale air removed from a house and using it to pre-heat fresh air coming in from outside. This process recovers more than 90% of heat that would otherwise have been expelled with conventional units. The new range is also very compact, leaving more storage space in a home, and extremely quiet, unlike many bathroom fans.

Nuaire has also created a special software package which allows a customer to send in a blueprint of a property for the Design Team to draw up a plan of the house showing the most suitable MVHR product as well as a full bill of materials, including all the ducting and ancillary components.

Mark added: “The growth in sales we’ve experienced as a result of our new MVHR range has been fantastic. Our engineering and manufacturing staff have pushed the boundaries of the industry by reaching the high performance of the European style units in a much smaller space, which is ideal for the UK market.

“By maintaining our awareness of the challenges that are presented by the latest residential housing regulations, we have been able to achieve the smallest, quietest and most cost effective ventilation solution without compromising on air quality and speed. These awards are excellent recognition for the forward-thinking and design innovation by our staff and we’re very proud to have achieved these accolades.”

Speaking at the event, Huw Edwards praised the 220 people present from Welsh industry, he said: "You’d have to have a long memory to recall the days when Cardiff, Swansea and Flintshire were hazy with smoke, and pit hooters echoed through the Valleys. Manufacturing isn't so 'in your face' these days. We still create products in Wales. These products are used and enjoyed around the world. They also contribute a lot to UK exports, employ hundreds of thousands of people, and keep suppliers and local economies busy."

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Nuaire Staff Support Fashion For Food

On Friday 11th December staff from across the council, and supporting companies, dressed down in exchange for donations to local food banks.‘Fashion for food’ is an annual appeal co-ordinated by the council’s Caerphilly Homes team, who are responsible for housing in the county borough. 

A number of suppliers and contractors also donated to the appeal including Robert Price Builders’ Merchants, Contract Services, Mi-Space, Spotless Recruitment, Keepmoat, Wavin, Redring, Seren, Spirotech, Nuaire, Worcester, Marley, F & P, Wholesale, Crabtree, AKW, Pegler, 3D, Nicobond,. Rangemaster, Quinn, Carrara & Matta, LED Robus and Rixonway. The companies are all currently working with the council on delivery of its £200 million Welsh Housing Quality Standard (WHQS) improvement programme.

All donations were distributed equally to four food banks in the county borough: in Blackwood, Caerphilly, New Tredegar and Risca.

Last month the Trussell Trust reported that their food banks had given more emergency supplies to people in the first six months of financial year 2015/16 than in the same period last year.  The number of people relying on food banks is likely to increase significantly over winter, as people low incomes have to decide between eating and heating.

Cllr David Poole, Deputy Leader and Cabinet Member for Housing, said “With the steady rise in the number of people accessing food banks in recent years, the council’s annual ‘Fashion for Food’ appeal is more important than ever.  Christmas can be a particularly difficult time for families on low incomes and local food banks provide a lifeline for many. We are incredibly grateful for the support of our suppliers and contractors who donated considerably to the appeal.”

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£2.2 million investment to double manufacturing capacity for Nuaire

Nuaire, the market leader in the design and manufacture of commercial and domestic energy efficient ventilation systems, has signalled confidence in its future growth by making its largest ever investment in its manufacturing plant.

With grant assistance from the Welsh Government, Nuaire has invested in a £2.2 million sheet metal processing system to replace its ageing machines. The new plant will more than double the company's existing capacity and boast a range of new features to transform its manufacturing systems.

 Nuaire annually processes 75,000 sheets of metal for use in its ventilation products, including galvanised, mild steel, aluzinc and plastic coated steel, totalling 2,200 tonnes. Output has increased by 28% in the last 18 months and this additional capacity will support the company's continuing growth initiatives in all markets.

 The two new punching machines have an integrated automatic handling line that is linked to a state of the art storage and retrieval system. The complete facility allows the storage and retrieval of raw sheet metal blanks, delivery to the automatic punching machines, and return to the store of punched components before folding, or delivery of the components direct to the operator for immediate use.

 Commenting on the investment, Nuaire's manufacturing director, Alun Jones, said:

 "This investment will transform our manufacturing systems here at Nuaire. The new machinery will bring greater capacity, higher flexibility and lower costs, which, when combined, will allow us to offer further improvements in delivery performance and quality both to our existing and new customers.

 "Quick delivery of accurately punched and folded sheet metal panels is essential in delivering the high levels of quality and on-time delivery that our customers have come to expect from Nuaire. Our entire manufacturing operation is focussed on achieving industry leading levels of on-time delivery performance, and exceptionally high levels of product reliability to support our trusted brand.

 "By making such a significant investment at a time of such economic uncertainty, we are demonstrating our confidence in future growth while also ensuring our new processes have a positive effect on the environment."

 Minister for Business, Edwina Hart commented:

"I am delighted that through our Single Investment Fund we have been able to play a part in helping this truly innovative business expand its manufacturing plant. The Welsh Government recognises the strategic importance of Nuaire and its vital contribution to the regional economy.

 "Nuaire is a great example of a confident Welsh business that is investing in its future now, despite the challenging economic conditions, and I wish them every success."

 As a responsible manufacturer, Nuaire considers the environmental impact of every major change programme and this project will deliver enormous benefits in this area. The automatic segregation of scrap materials to reduce contamination and the more efficient use of each sheet will deliver lower scrap rates and higher scrap purity.

 The new machines also use servo-electric technology rather than the hydraulic system used on previous machines, which means that energy is only consumed when actually processing components. Machine electricity consumption will fall from 760,000kWh/year to 55,000kWh/year, a reduction of over 90%.

 The proposed machines integrate fully with Nuaire's manufacturing and CADCAM Systems, and include automatic dynamic nesting, which will considerably improve material utilisation. The extended storage will allow a wider range of raw material blank sizes to be stocked increasing efficiency from 85% to 90% and resulting in a reduction in scrap rates.

 The new machines support an extended tool range constantly available on the machines. This feature gives the flexibility to further optimise the performance by selecting more complex single hit tools to produce frequently required profiles rather than multiple hits to achieve the same result. New features available for consideration include: threaded holes, hinges, louvered ventilation slots, inter-locking tags and strengthening ribs - all features of great interest to Nuaire's design team.

 Nuaire manufactures a wide range of ventilation and associated control equipment from its site in Caerphilly. The company, which was established in 1963, employs 400 people involved in the design, manufacture, sales and distribution of industry leading products serving residential, commercial and industrial customers in UK and international markets.

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