Nuaire are happy to accept any surplus goods that have been purchased within a 6 week timeframe and are in a re-saleable condition. To arrange a return please contact our customer service team or the customer service representative listed on your order confirmation direct.
Customer Service Team:
Residential Customer Service Team - 029 2085 8500
Commercial Customer Service Team - 029 2085 8200
To help us establish when your goods were purchased and organise your return, using your Nuaire reference number usually found on your order confirmation or delivery note (Sometimes referred to as Arc number) will help.
If your goods are in a resalable condition however were purchased outside of the 6 week timeframe, Nuaire may still consider accepting your return. Please contact our customer service team to discuss your options.
All returned items are required to be inspected and tested by our quality department to ensure they are in a re-saleable condition and meet our quality standards. Please note that should our quality department deem the product not to be re-saleable, unfortunately a credit note for the returned items may not be issued. Should this be the case, one of our customer service team members will contact you to discuss options
For those items that are able to be returned to stock, please note a re-stocking fee may chargeable. Our customer service team will advise you of this at the time of arranging your return.
The re-stocking fee is to cover the costs incurred by Nuaire for both the collection and the quality testing/checks that Nuaire must undertake before re-stocking the products.